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Customer service secrets of the professionals Cheap Emmanuel Sanders Jersey , which you can easily adapt and apply for yourself, center on a passionate desire to measure, control and improve your team's performance.
These suggestions will get you started. As you begin Cheap Demaryius Thomas Jersey , consider what you can measure, you can control and what you control you can improve the operation of and, what you improve will reduce operating costs and lift profits.
Staff Performance Measurement
Staff performance measurement calls for you to commence collecting Cheap Royce Freeman Jersey , analyzing, and using data on the work output of each staff member. Have team meetings to involve staff in decision on what your KPI's (Key Performance Indicators) are to be.
Work out the team performance gaps, where actual performance levels are below industry best practice. Put in place strategies to reduce the gaps.
Multi Skill Staff with Training
Your findings from performance measurement will result in the discovery of the need to have a well developed training program to multi skill staff so that absences can be covered by a back up staff member being able to do temporary double duty to maintain good customer service levels.
Friendly Phone System SetUp
The first point of entry for most customers to your business is the telephone. Just as you make special effort to greet visitors at the front door to your home your staff need to make a good effort when fielding inbound calls.
Your customer service consultants will benefit from regular training upgrades to their telephone answering skills. When the first voice a customer hears is caring and helpful they will continue to give you business.
You are now equipped with the customer service secrets of the professionals.
Put in place Staff Performance Measurement Cheap Bradley Chubb Jersey , Multi Skill Staff with Training, and have a Friendly Phone System SetUp. Watch your bank statement as your operating costs fall and profits rise.
Copyright 2005 Kenneth Little
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The History of Opal
Opal is regarded as one of five precious gemstones in the world, the other four being emerald Cheap DaeSean Hamilton Jersey , ruby, sapphire and diamond. Like a snowflake, each opal is unique.
Discovery and Beauty
This precious gem is believed to be discovered almost 4 Cheap Josey Jewell Jersey ,000 years ago and a great number of myths and folklore around it are found in almost all cultures. Opal artifacts in Kenya date about 6,000 years back. Recent archaeological excavations have proved that Aztecs mined opal in Central and South America in the same period.
In Vedic or ancient India, the stone was referred to as a Goddess of Rainbow Cheap Isaac Yiadom Jersey , who turned to stone. Ancient Arabs believed that opal fell from the sky and the colour play inside it is actually lightning. The Arabs believed that opal has the power to make its wearer invisible.
Opal was believed to have considerable healing powers in a number of world cultures, which persisted to the middle ages. In that time, the stone became known as the Opthalmius or the Eye Stone and many held the belief that it strengthened the eyesight.
Opal and Spain
There is a tale about opal that was very popular in 19th century Spain. The then Spanish emperor King Alfonso XII had been gifted a ring made of opal from an unforgiving Comtesse he had courted previously. The king presented the ring to the queen Cheap Courtland Sutton Jersey , his wife, who then died unexpectedly. The ring then passed from owner to owner who all died in mysterious ways. The king himself decided to wear it and he too died. The real reason was the cholera epidemic, but many believed that it was due to the bad effects of the opal ring. The whereabouts of that opal ring remain a mystery to this day.
Opal and Bad Luck
In the 19th century Cheap Phillip Lindsay Jersey , opal acquired a reputation for bad luck. A number of theories have been cited as the cause, but most historians agree that the cause of all the misplaced notion can be traced back to the Sir Walter Scott authored novel 鈥淎nne of Geierstein鈥?in 1829. The public read the first two volumes of the three volume book and mistakenly assumed that since the magic opal mentioned in the book discolours on being touched by holy water then the stone must be cursed. This wrong notion destroyed the sale of opal at that time and prices nearly halved in that period.
Role of Queen Victoria
Queen Victoria did not believe that opals are the carriers of bad luck. She was a great lover of opals and wore them regularly and also gifted them to her daughters. The Queen has been credited with turning the perception of opal around and helping it regain popularity.
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